Returns Policy

How To Initiate Returns

Thank you for shopping with Boardgameintellect. We strive to provide our customers with quality products and an excellent shopping experience. If, however, you are not completely satisfied with your purchase, we’re here to help with our returns policy.

Eligibility for Returns:

  • Returns can be initiated up to 30 days after the date of purchase.

Conditions for Returns:

  • Products must be returned in their original packaging.
  • Photographic evidence must be provided in the event of defects or damage to the product.

Return Shipping Expenses:

  • Customers are responsible for covering the return shipping expenses.

Refund Process:

  • Customers may be eligible for a full refund upon meeting the return criteria.

Initiating a Return:

  • To initiate a return, please contact our customer support team at contact@boardgameintellect.com. Provide your order number, details about the item(s) you wish to return, and the reason for the return. Our customer support team will guide you through the return process.

International Returns:

  • For international returns, customers may incur slightly higher return shipping costs based on their location’s proximity to our shipping facilities. Please contact customer support for specific details.

Exclusions:

  • Personalised or custom-made items are non-returnable unless there is a manufacturing defect.

Refund Processing Time:

  • Refunds will be processed within [X] business days after receiving the returned item.

Contact Information:

Policy Updates:

  • This returns policy is subject to periodic review and may be updated. Please check our website for the most current version.

Thank you for your understanding and cooperation. We appreciate your business and are committed to ensuring your satisfaction with our products.